FAQ

Q: What is your refund policy?

A: If the item is damaged when you receive it, or is not what you ordered we will happily exchange it. If you simply change your mind unfortunately we do not have the resources to accept returns. If you are unsure or do want to raise a concern always feel free to fill out the 'contact' form and we will endeavour to get back to you as soon as possible.

 

Q: I'm unsure of what size to order? 

A: Please use our helpful size chart at the top of the page.

 

Q:  Is online ordering safe?

A: Yes, we allow PayPal transactions to ensure a well known, safe alternative if you are uneasy.

 

Q: Do I need a PayPal account?

A: We have numerous payment methods for your convenience.

 

Q: How long will my item(s) take to arrive?

A: Within Australia, after receiving your order confirmation email, you should expect your package to arrive within 2-5 business days. International shipping however takes 3-10 business days depending on the country.

 

Q: I made a mistake, can I change my order?

A: If you're lucky enough to contact us before the order has been processed we will happily change it.